Terms and Conditions for Gardeners Morden Park
These Terms and Conditions set out the basis on which Gardeners Morden Park provides domestic and small commercial gardening services in the UK. By making a booking, confirming an appointment, or allowing access for work to begin, the client agrees to be bound by these terms. They are designed to make the service clear, fair, and practical for both parties, covering the booking process, payment, cancellations, liability, waste handling, and the law that applies to the agreement.
For the purposes of these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer or person requesting the work. These terms apply to all standard gardening services, including but not limited to lawn care, hedge trimming, planting, clearance, and general maintenance. Any additional work must be agreed separately and may be subject to a revised quotation.
By using our gardening services in Morden Park, you confirm that you are authorised to request work at the property and that you accept responsibility for ensuring accurate information is provided before the job begins. If you are booking on behalf of another person, you remain responsible for ensuring that the relevant party understands these terms.
Booking process begins when you submit a request for a quote, estimate, or scheduled visit. We may ask for details such as the type of work required, property size, access arrangements, and any known site conditions. This information helps us assess the work fairly and determine whether a site visit is necessary before the service is confirmed.
A booking is only confirmed once we have accepted your request and, where applicable, issued written confirmation by email, message, or invoice. Any estimate provided before confirmation is based on the information available at the time and may change if the actual site conditions differ from what was described. We reserve the right to refuse or withdraw a booking if the requested service is outside our scope, unsafe, unlawful, or impractical.
It is your responsibility to ensure that access is available at the agreed time and that any gates, paths, or work areas can be reached safely. If access is restricted, we may need to rearrange the appointment or charge for wasted attendance time. We also ask that you notify us in advance of any hazards, pets, fragile items, buried services, hidden obstacles, or recently treated surfaces that may affect the work.
Where a visit is booked for a specific date and time, we will make reasonable efforts to attend as scheduled. However, gardening work can be affected by weather, traffic, equipment issues, staff illness, or other matters beyond our control. In such cases, we may need to reschedule the job or adjust the sequence of works. We will usually notify you as soon as reasonably practicable if an appointment needs to change.
If the customer requests changes after the booking has been confirmed, we may revise the quotation, timings, or scope of the service. Any substantial change may require a new estimate or a new appointment. The service description, price, and duration should be understood as applying only to the agreed work and not to additional tasks unless these are expressly included.
Payments must be made in the manner and within the time period stated on the invoice or booking confirmation. Unless agreed otherwise, payment is due upon completion of the work or within the invoice term specified. We may request a deposit for larger bookings, repeat maintenance plans, or jobs requiring the reservation of equipment or labour. Deposits are generally non-refundable where work has been reserved specifically for you, except where required by law.
We accept payment only by the methods set out at the time of booking or invoicing. If payment is not made on time, we reserve the right to charge reasonable recovery costs and suspend further services until the account is settled. Late or overdue balances may also result in the cancellation of future appointments. Any discounts, offers, or promotional rates are subject to availability and may be withdrawn at any time before acceptance.
All prices are stated in pounds sterling unless otherwise agreed. Prices may be quoted as fixed fees, hourly rates, or day rates depending on the nature of the work. If the job extends beyond the original estimate because of changed conditions, added tasks, or unexpected complexity, an additional charge may apply. We will seek approval where reasonably practicable before undertaking any material extra work.
Cancellations must be made with reasonable notice. If you need to cancel or rearrange a booking, you should inform us as soon as possible so that we can release the time for other work. For one-off services, cancellation within a short period before the appointment may attract a charge, particularly where staff, tools, or materials have already been allocated. The exact fee, if any, will depend on the amount of notice given and any direct costs already incurred.
Where a deposit has been paid, cancellation may mean that some or all of the deposit is retained to cover administrative time, reserved labour, or pre-ordered materials, subject to consumer law. If we have already begun work, cancellation charges may reflect the part of the service carried out up to the point of cancellation. If you wish to reschedule rather than cancel, we will try to accommodate the new date, but this is subject to availability.
We may cancel or postpone a booking if necessary for safety, legal compliance, weather conditions, unpaid invoices, or any other legitimate operational reason. In such circumstances, we will usually offer an alternative appointment or, where appropriate, a refund of any unused amount paid in advance. We are not responsible for indirect loss caused by a cancellation made for reasonable operational or safety reasons.
Liability is limited to the extent permitted by UK law. We will take reasonable care and use appropriate skill when carrying out gardening services, but we do not accept responsibility for pre-existing damage, hidden defects, unstable structures, underground services, or conditions that were not reasonably discoverable before work began. You are responsible for informing us of any known risks, including delicate plants, irrigation systems, cables, ornaments, or recent repairs.
We are not liable for minor natural variation in living materials, including growth patterns, seasonal dieback, poor recovery of plants already in decline, or the effects of weather after completion of the work. As gardening is affected by natural conditions, some results may take time to become visible. Any maintenance outcome depends on factors outside our control, such as soil quality, plant health, rainfall, and temperature.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or other liability that cannot legally be excluded under UK consumer law. Subject to that, our total liability arising from any single booking will not exceed the amount paid for the relevant service, except where a higher limit is required by law.
It is your responsibility to ensure that children, pets, and vulnerable individuals are kept away from active work areas. Please also remove or secure valuable, fragile, or sentimental items before the visit. We may decline to continue work if we believe the area is unsafe, unsanitary, or likely to cause damage. In such circumstances, you may still be charged for time spent and any costs already incurred.
Waste regulations apply to all green waste and non-green waste removed from the site. Unless otherwise agreed, waste created during the job may be taken away or left on site in a designated area for your later disposal. Where we remove waste, we will handle it in line with applicable UK environmental and duty-of-care requirements and may use licensed waste transfer facilities or authorised contractors where appropriate.
The customer must be honest about the nature of any waste to be removed. We do not accept hazardous materials, contaminated waste, asbestos, chemicals, oils, clinical waste, sharps, or any material that requires specialist handling unless this has been specifically agreed in advance and can lawfully be collected. If prohibited waste is discovered during the job, we may stop work, charge for wasted time, and require you to arrange compliant removal.
Where waste is left on site, you are responsible for its storage, segregation, and lawful disposal after completion of the service. If we agree to dispose of waste as part of the service, any charge for removal, transport, or tipping will be made clear in the estimate or invoice. Title to waste transferred for disposal passes only in accordance with legal requirements and the agreed service description.
If we provide planting materials, mulch, compost, or other goods alongside the service, any ownership of those items passes once full payment has been received, unless otherwise agreed. We may substitute items of equal value where specific materials are unavailable, provided the substitute is suitable for the purpose and materially similar to the agreed item. This does not affect your statutory rights.
Any photographs or records we take for operational purposes remain our property, although they will not be used in a way that identifies you personally without appropriate permission, unless required for legal, insurance, or operational reasons. We may keep records of quotes, invoices, and work carried out for accounting, compliance, and dispute resolution purposes.
These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or you expressly agree otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply.
We encourage clear communication if any issue arises before, during, or after the work. If you believe something has not been carried out as agreed, you should raise it promptly so it can be considered and, where appropriate, addressed. This does not affect any rights you may have under UK consumer protection law. Our aim is to deliver a professional, fair, and reliable service without unnecessary dispute.
Governing law for these Terms and Conditions is the law of England and Wales. Any dispute arising from or connected with the service, these terms, or any booking will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. If you are using the service outside England and Wales, local legal requirements may also apply, but these terms remain governed by English law.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Gardeners Morden Park. They are intended to support a straightforward service relationship, protect both parties, and ensure that every job is carried out on clear and lawful terms.